Rivers First Aid offers a 100% refund of all monies paid prior to the commencement of intended course, provided the cancelation is confirmed with our staff and received 7 days or more prior to the course commencement. A 75% refund is payable 2 to 7 days prior to course commencement.

No monies are refundable for cancelations less than 48 hours prior to course commencement, however a pro rata credit is available. Student withdrawals during a course or failure to attend without notification will result in no refund payable and no pro rata credit, unless otherwise agreed upon by Rivers First Aid. Pro rata credits are valid for a period of 6 months from issue date.

In the event that Rivers First Aid cancels a course at any time, all participants are entitled to either a full refund or pro rata credit towards a future course as mutually agreed. Rivers First Aid reserves the right to negotiate this policy with clients should any special needs arise.

Note: To view our refund policy in relation to supplies and equipment please see ordering policy.